At Rhino Leathers Nepal, your satisfaction meians everything to us. While we work hard to ensure every product meets your expectations, we understand that sometimes things don't go as planned. If you're not completely happy with your purchase, we're here to help with a return, exchange, or repair—whatever works best for you.

Need a Different Size or Noticed a Minor Issue?

No problem. If your item needs a small size adjustment or has a minor fault like a broken zipper or loose button, we’ll sort it out for you. If that doesn’t fix the issue, we’ll explore other solutions.

What We Can Offer

Once you contact us, we’ll assess the situation and respond within 7–10 business days. Depending on the case, we may:

·         Replace the item with the same or a similar one

·         Repair the item within a reasonable timeframe

·         Offer a refund

Any replacement product is covered by the same rights as the original.

How to Request a Return or Exchange

Please contact us at sales@rhinoleathersnepal.com.au within 10 days of receiving your order. Include your order number and a brief description of the issue.

Important:

·         Items must be returned in original condition – unworn, unwashed, and with all tags attached.

·         The customer is responsible for return shipping costs. Please include a prepaid Australia Post satchel for return postage.

·         If you’ve lost your receipt, simply provide your order number as proof of purchase.

Exclusions – When Returns Are Not Accepted

We are unable to accept returns or exchanges if:

·         The item is not in its original condition.

·         The item was custom-made (tailored size, style, or fabric).

·         The item shows signs of wear, stains, perfume, or body odor.

·         The customer has simply changed their mind or found a better price elsewhere.

·         The customer knew about a fault before purchase.

·         The product was damaged through misuse.

Refunds

Refunds are processed via bank transaction

Refund processing time: 10–14 business days after we receive your return request.

Packaging Tip

To help reduce return shipping costs, we recommend using thinner packaging instead of the original box when sending your item back.

We're Here to Help

Have questions or need assistance? We're just an email or call away. We're committed to making the return or exchange process as smooth as possible.

Rhino Leathers Nepal – Customer Support
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• • support@rhinoleathersnepal.com.au